Frequently Asked Questions

We provide comprehensive healthcare services including routine check-ups, specialized medical treatments, emergency care, diagnostic testing, preventive care programs, and wellness services. Our multidisciplinary team offers personalized, evidence-based care for patients of all ages.

Our regular hours are Monday through Sunday from 8:00 AM to 6:00 PM. Emergency care is available 24/7. Please call 877-396-3341 for emergency situations.

We are conveniently located at 7550 Southland Blvd, Suite 120, Orlando, FL 32809. Our facility offers ample parking and is easily accessible from major highways. We are situated in a modern medical complex with state-of-the-art equipment and comfortable patient areas.

You can schedule appointments in three convenient ways: call us at 877-396-3341, use our online appointment booking system through our website, or visit our facility in person. We recommend calling for urgent matters or if you need a same-day appointment.

We require at least 24 hours' notice for appointment cancellations. This allows us to offer the time slot to other patients who may need care. Late cancellations or no-shows may result in a cancellation fee to help cover administrative costs.

While we prefer scheduled appointments to ensure you receive timely care, we do accept walk-in patients based on availability. Walk-in patients are seen on a first-come, first-served basis after scheduled appointments. Wait times may vary depending on the day and current patient volume.

For routine visits and annual exams, we recommend scheduling 2-4 weeks in advance. Specialist consultations may require longer lead times. For urgent but non-emergency situations, we often have same-day or next-day availability. Emergency cases are always accommodated immediately.

We accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and many others. Please contact our office with your specific insurance information to verify coverage. We recommend calling before your appointment to confirm your benefits.

We accept cash, personal checks, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is expected at the time of service for copayments, deductibles, and services not covered by insurance. We also offer flexible payment plans for qualifying patients.

Yes, we offer flexible payment plans and sliding scale fees for uninsured patients based on financial need. We also provide transparent pricing and can discuss payment options before treatment. Please speak with our financial counselor to explore available assistance programs.

Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records, and your payment method. If you're a new patient, arrive 15 minutes early to complete necessary paperwork. We'll also need your emergency contact information and medical history details.

Yes, we provide 24/7 emergency care for urgent medical situations. Our emergency department is staffed with board-certified emergency physicians and equipped with advanced medical technology. For life-threatening emergencies, call 911. For urgent but non-emergency situations, call our emergency line at 877-396-3341.

Absolutely. You have the right to access your medical records. Please submit a written request to our medical records department. We can provide copies in paper or electronic format. Some records may be available immediately, while others may take 1-2 business days to process. A nominal fee may apply for copying services.

Yes, we offer secure telemedicine consultations for certain types of visits, including follow-ups, medication reviews, and non-emergency consultations. Telemedicine appointments can be scheduled through our patient portal or by calling our office. You'll need a smartphone, tablet, or computer with internet access and a camera.

We maintain the highest safety standards including regular sanitization of all areas, proper ventilation systems, personal protective equipment for staff, and adherence to CDC guidelines. We follow strict infection control protocols and maintain separate areas for different types of patients when necessary.

We follow current CDC and local health department guidelines regarding mask requirements. Please check our website or call our office for the most current mask policy before your visit. Masks may be provided if needed, and we always respect patient preferences for additional protection measures.